Courses and Training

Courses and Workshops on Alternative Dispute

and

Conflict Resolution – 2017

CONFLICT AND DISPUTE RESOLUTION SKILLS – Wed. Oct. 18 – Fri. Oct. 20, 2017

Introduction to Conflict Theory and Management (Sources, Elements, Stages & Levels of Conflict; Conflict Styles; Power, Rights, Interests & Conflict); Conflict Resolution Theory; Basics of Communication; the Dispute Resolution Process; ‘Principled’ Interest Based Negotiation.

Instructors, Days One & Two:- Sandra Howgate; Judy Tetlow; Ronald Price.

(Course starts at 1 pm on Wednesday)

2017 Fall CRDS Full Program- Course Outline

2017- October Course-Registration-Form – Final


LEVEL TWO CONFLICT AND DISPUTE RESOLUTION APPLICATIONS  – Friday, October 20, 2017

A one-day Program also available as Day Three of the Course on Conflict and Dispute Resolution Skills:- Panel on Conflict Resolution Practitioner Skills (Aspects of Conflict Engagement – Conflict Coaching, Executive Conflict Coaching, Appreciative Enquiry; Understanding Attribution Theory and Its Correlation to Conflict; The Restorative Practice Model for Intervention). Clinic on Multi-Party Facilitation.

Instructors:- Kimberly Bain; Paula Heinemann; Judy Tetlow; Meaghan Welfare.

Level Two Conflict and Dispute Resolution Course Outline

2017- October Course-Registration-Form – Final

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ELDER MEDIATION SKILLS AND RELATED TOPICS SUPPORTING SENIORS IN LATER LIFE DECISION MAKING – Friday, October 20/17

A one-day Program also available as Day Three elective of the Course on Conflict and Dispute Resolution Skills.

This Program will emphasize the acquisition of both skills and knowledge for interacting with seniors and their family members. Participants will be able to choose between skill modules involving mediating family issues such as moving from family stories to plans based on issues of concern, or balancing family agendas to fit the needs and wishes of senior clients. Participants will also be able to choose between knowledge modules learning about elder abuse, including legal issues, and/or an updated review of Alzheimer’s and dementia issues and care. The Program will be of benefit for a wide range of professionals, including those who work in health care, residential care, investment services, legal services, social support services, financial services, and government agencies.

Coordinators/Instructors:- Deb Wood; Moira Moore.

Full Course Outline Pending

2017- October Course-Registration-Form – Final

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SKILLS DEVELOPMENT FOR THE MEDIATOR AND CONFLICT RESOLUTION PRACTITIONER –   Friday, November 3 – Sunday, November. 5, 2017

Learn Mediation Concepts and Techniques, with experienced Coaches for Mediation Skills Training. On Day Three, choice of electives:- participation in sessions of  Programs on Negotiation Skills or Conflict Resolution in the Workplace  on November 5.

Instructors,  Days One & Two:- John Curtis; Sandra Howgate; Ronald Price; Mediation Coaches.

Fall 17 Skills Development – 3 day Course Outline

2017 November Course-Registration-Form – Final

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MEDIATION SKILLS     Friday, November, 3 – Saturday, November 4, 2017

For persons interested in essential Mediation Skills training, and who are not currently seeking to acquire the qualifying 40-hour Certificate (see below), registrations are accepted for Days One & Two separately, the registration being designated as for the Course in Mediation Skills.

Fall 17 Skills Development – 3 day Course Outline

2017 November Course-Registration-Form – Final

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NEGOTIATION SKILLS   Sunday, November 5, 2017 

A one-day Program also available as Day Three of the Course on Skills Development for the Mediator and Conflict Resolution Practitioner.

Session Titles:

Building Relationships at the Table

Structural Foundations for the Negotiation Process

Instructors:-  Kevan Flood; Maria Stebelsky.

Negotiation Skills – Course Outline – Nov 5th

2017 November Course-Registration-Form – Final

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WORKSHOP ON CONFLICT RESOLUTION IN THE WORKPLACE  Sunday,  November 5, 2017

A one-day Conference/Workshop, also available as Day Three of the Course on Skills Development for the Mediator and Conflict Resolution Practitioner. Reference:- See posting for Workplace Conflict Resolution Group on the Mediation Centre’s web site.

Instructors:- Kimberly Bain; John Curtis; Neil Donnelly; Meaghan Welfare.

Conflict Resolution in the Workplace – Course Outline – Nov 5th

2017 November Course-Registration-Form – Final

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MEDIATION SKILLS BUILDER ONE DAY INTENSIVE PROGRAM — 2017 Dates TBD

An intensive one-day offering designed to provide people already familiar with the mediation process an opportunity to practice their skills in a simulated mediation under the guidance of one of our experienced mediation coaches.


ADVANCED CERTIFICATE

Advanced Certificate Requirements


Who Are these Programs For?

These Programs are for persons interested in acquiring the knowledge, theoretical background and practical skills developed in the context of Negotiation and Mediation, for use in the expanding fields of dispute and conflict resolution. It addresses the roles of managers and officers in both public and private sectors, lawyers, human resources professionals, grievance officers, educators and others engaged in activities in which outcomes can be enhanced by the effective use of these skills.

“MEDIATION AND CONFLICT RESOLUTION PRACTITIONER” as a title reflects a recognition that most who take a Program such as is offered by MCSO are not necessarily aiming at becoming Mediators in the conventional sense in which that word is used – rather they are focused on a wide range of contexts in which to apply the foundational principles of conflict resolution that are used by all Conflict Resolution Practitioners,including Mediators.

The designation “Conflict Resolution Practitioner” applies to those who develop professional practices in Facilitation and other forms of Third Party Neutral inteventions in Workplace, Organizational and other settings. This designation appears on the MCSO web site to characterize the professional practices of a number of Members of the MCSO Roster.

Location:

All sessions of MCSO Courses, except for the Mediation Skills Builder Program, will be held at the Queen’s University Donald Gordon Conference Centre.

MCSO Certificates:

MCSO is in its 17th year of offering its established 40-hour Certificate Program on Alternative Dispute and Conflict Resolution, the standard entry-level qualification for the field of Mediation and Conflict Resolution. The MCSO Certificate comprises principally two intensive and interactive 20-hour component Courses in Workshop format, now styled:- “Essential Conflict Resolution and Negotiation Skills”; and “Skills Development for the Mediator and Conflict Resolution Practitioner”. Participation qualifies for Continuing Professional Development credits pursuant to the CPD Requirement of the Law Society of Upper Canada. Course offerings scheduled for 2017 also include others listed above as well as our continuing Course in the Queen’s University Graduate Program, Negotiation, Mediation and Facilitation in Public Disputes. Our Team of Instructors is drawn MCSO’s17 Roster Members.


For more information, including detailed descriptions for all MCSO Courses, Professional Profiles of Instructors, and Registration Forms, please consult the Centre’s web site www.mediatecentre.com, or contact us by telephone at 1.613.546.6334.